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Terms and Conditions of Use

In short: Temise connects people who need a service with companies that provide it. You post a request, we invite matching companies, and up to three of them send you a quote. You choose. The contract for the work itself is made between you and the company — Temise is not a party to it, does not carry out the work, and does not employ or supervise the companies. Posting a request and sending a quote are free; a company pays a small success fee only when it confirms a job it has won. These Terms explain how the platform works, what each side must do, and what your rights are. Nothing here removes rights the law gives you as a consumer.

Last updated: 26 August 2026

1. Who we are and what these Terms cover

1.1. Temise is operated by CRIATOPO - PUBLICIDADE UNIPESSOAL LDA, a sole-shareholder private limited company incorporated in Portugal ("Temise", "we", "us").

  • VAT / NIF: PT513690689
  • Registered office: Rua 1 de Maio n.º 273 B, Bairro Vale do Forno, 2675-256 Odivelas, Portugal
  • Commercial registry: [commercial registry office and number]
  • Share capital: [share capital]
  • Trading names and websites: Temise — temise.com (temise.pt for Portugal)
  • Contact: by email at contact@temise.com or through our contact page. This is also our electronic point of contact for users, for authorities and for the purposes of Articles 11 and 12 of Regulation (EU) 2022/2065 (Digital Services Act). We accept communications in Portuguese and in English.

1.2. These Terms and Conditions (the "Terms") govern access to and use of the Temise website, applications and services (together, the "Platform"). They are general contractual terms within the meaning of Decreto-Lei n.º 446/85, of 25 October, and they are made available to you before you register, in a form that can be stored and reproduced, as required by Decreto-Lei n.º 7/2004, of 7 January (e-commerce).

1.3. By creating an account, posting a request, submitting a quote or otherwise using the Platform, you accept these Terms. If you do not accept them, do not use the Platform.

1.4. These Terms are complemented by our Privacy Policy and by any specific rules published on the Platform for particular features. If there is a conflict, the specific rules apply to that feature only.

1.5. In these Terms:

  • "Client" means a user — consumer or business — who posts a service request.
  • "Company" means a professional user offering services through the Platform.
  • "Request" means a service request published by a Client.
  • "Quote" means a price and message submitted by a Company in response to a Request.
  • "Job" means the service contracted between a Client and a Company following an accepted Quote.
  • "Consumer" has the meaning given in Lei n.º 24/96, of 31 July.

2. What Temise is — and what it is not

2.1. Temise is an active intermediation platform. It is not a passive directory or a noticeboard. Specifically, Temise:

  • publishes a structured catalogue of around 190 services in 22 categories, with category-specific question forms;
  • automatically matches each Request against Company profiles (service, geographic area and, for transport, published Return Routes) and invites the matching Companies by email;
  • organises the quoting process, limits the number of Quotes, and controls what each side can see and when;
  • hosts a public directory of Companies, reviews, ratings and portfolios;
  • charges Companies a success fee when a win is confirmed.

2.2. Temise is therefore an "online platform" under Regulation (EU) 2022/2065 (DSA) and an "online intermediation service" under Regulation (EU) 2019/1150 (P2B). We comply with the duties those Regulations place on us and we set them out in these Terms.

2.3. What Temise is not. The contract for the service itself is concluded exclusively between the Client and the Company. Temise:

  • is not a party to that contract and does not act as agent, representative, broker, guarantor or insurer of either side;
  • does not perform the services, does not supply materials and does not supervise the work;
  • does not employ the Companies or their staff; there is no employment, agency, partnership or joint venture between Temise and any Company;
  • does not control how a Company prices, plans or executes a Job, and does not set or influence the prices quoted;
  • does not guarantee the quality, legality, safety, punctuality or outcome of any Job, nor that a Request will attract Quotes, nor that a Client will accept any Quote;
  • does not verify every statement made by users. We carry out reasonable and proportionate checks (see clause 4.6 and clause 10.2), but those checks are not a certification, approval or recommendation of any Company.

2.4. Temise does not currently hold or transmit money between Clients and Companies. Payment for a Job is made directly by the Client to the Company, on the terms they agree. A "protected payment" (escrow) feature — under which the Job price would be held by a licensed payment service provider and released on confirmation of delivery — may be introduced in the future. It does not exist today, and no reference to it on the Platform should be read as an existing safeguard. If it is introduced, it will be governed by additional terms published in advance.

3. Eligibility

3.1. To use the Platform you must be at least 18 years old and have legal capacity to enter into contracts. If you act for a company or other legal person, you confirm that you have authority to bind it.

3.2. Companies must be lawfully established and lawfully entitled to provide the services they offer, in the territories where they offer them.

3.3. The Platform is aimed at the Portuguese market. You are responsible for compliance with any local rules that apply to you.

4. Accounts

4.1. Some features require an account. A single account may act both as a Client and as a Company: the same user can post Requests and, separately, receive invitations and submit Quotes. The obligations in clause 9 apply when you act as a Client; the obligations in clause 10 apply when you act as a Company.

4.2. You must provide accurate, complete and up-to-date information, and keep it updated. Company profiles must accurately describe the services actually provided and the areas actually covered — profiles are used for automatic matching, so inaccurate data produces irrelevant invitations for you and wasted time for others.

4.3. You are responsible for keeping your credentials confidential and for activity carried out through your account. Tell us without delay, through the contact page, if you suspect unauthorised use.

4.4. One person or entity may hold only one account, unless we agree otherwise in writing. Accounts may not be sold, rented or transferred.

4.5. You may close your account at any time from your account settings or through the contact page. Closure does not affect Jobs already awarded, fees already due, or records we must keep by law.

4.6. Trader traceability. Under Article 30 of the DSA, before a Company can offer services to consumers through the Platform we collect and, where possible, verify: name, address, telephone number and electronic contact details; identification or company registration details; VAT number where applicable; payment account details where applicable; and a self-certification that the Company will offer only services complying with EU and Portuguese law. Companies must provide this information, keep it accurate, and correct it promptly if we tell them it appears wrong. If a Company does not provide or correct it, we may suspend the offering of its services until it does.

5. How a Request works

5.1. Posting. A Client selects a service from the catalogue, answers the category-specific questions, and states the city, the desired date and any conditions. The Client must give enough information for a Company to price the work honestly.

5.2. Matching and invitations. Temise automatically identifies Companies whose profile covers that service and area, and invites them by email. For transport Requests, Temise also matches published Return Routes — a trip with free capacity published by a Company — and gives priority invitations to the Companies whose route fits. Invitation is automated and no Company is guaranteed to be invited to any particular Request.

5.3. Quotes. Up to three Companies may submit a Quote for each Request. Submitting a Quote is free of charge. There is no bidding fee, no credit purchase and no charge for being invited.

5.4. Who sees what.

  • Only the Client sees the prices quoted.
  • Each Company sees only a blind rank — for example "#2 of 3". It does not see the other Companies' prices, messages or identities.
  • The Company's identity is masked to the Client until a win is confirmed. The Client sees a masked name (for example "C*****o"), the star rating and the number of jobs won.
  • Mutual contact details are revealed only after confirmation of the win (clause 6.3).

5.5. Duration. A Request stays open for 7 days. If the Client has not made a decision, the Request closes automatically 72 hours after that period ends. A Client may close a Request earlier.

5.6. Nature of a Quote. A Quote is a proposal addressed to the Client on the terms stated in it. A Quote is not an offer by Temise, and Temise does not check, approve or endorse its content or price.

5.7. Reporting suspicious Requests. Companies may report a Request they believe to be fraudulent, illegal, duplicated or otherwise abusive. Reporting is free and does not consume any entitlement. Two independent reports freeze the Request pending review by Temise. Freezing is a precautionary measure, not a finding against the Client; the Client is informed and may respond (see clause 13).

6. Acceptance, confirmation and success fee

6.1. Acceptance. The Client may accept one Quote. Acceptance expresses the Client's choice of Company on the Platform; the contract for the Job is formed between Client and Company under clause 2.3 and clause 7.

6.2. 48-hour confirmation window. After acceptance, the Company has 48 hours to confirm that it takes the Job. If the Company does not confirm within that window, the acceptance lapses, no fee is due, and the Client may accept another Quote.

6.3. Effects of confirmation. On confirmation, Temise (a) charges the Company the success fee, (b) reveals the contact details of Client and Company to each other, and (c) issues a numbered Award Confirmation (clause 8).

6.4. Success fee. The success fee is payable only by the Company, and only when it confirms a win. Clients never pay Temise for posting a Request, receiving Quotes or accepting a Quote. The fee is tiered by the value of the awarded Job:

Success fee by value of the awarded Job
Value of the awarded JobSuccess fee
Up to €100€2.99
€100 to €500€7.99
€500 to €2,000€14.99
Above €2,000€24.99

6.5. Launch pricing. During the launch phase the success fee is €0 for all tiers. We will give Companies at least 15 days' notice before launch pricing ends, in accordance with clause 17.3.

6.6. First win is always free. A Company's first confirmed win is never charged, whatever the value of the Job and whatever pricing is in force.

6.7. Value of the Job. The tier is determined by the accepted Quote price. If the parties later agree a different scope or price, the fee already charged is not recalculated upwards, and the Award Confirmation continues to reflect what was agreed at the time of the award.

6.8. Taxes and invoicing. Fee amounts are stated [excluding VAT; VAT is added at the legal rate — final VAT presentation to be confirmed before launch]. Where the Company is established in another EU Member State and provides a valid VAT number, the reverse-charge mechanism may apply. Temise issues a legally compliant invoice for each fee charged, available in the Company's account. Each party is responsible for its own taxes: Temise's fee is separate from, and does not include, any tax owed by the Company on the Job itself.

6.9. Payment. The success fee is charged through the payment method registered by the Company. If a charge fails, we may suspend the Company's ability to submit new Quotes until the amount is settled. Overdue amounts may accrue default interest at the legal commercial rate under Decreto-Lei n.º 62/2013, of 10 May.

6.10. Job that does not go ahead. If a confirmed Job does not go ahead for reasons not attributable to the Company — for example the Client withdraws, cannot be contacted, or the Job proves impossible — the Company may ask us to cancel or refund the success fee within 14 days of confirmation, through the contact page. We review each request in good faith, may ask both sides for information, and will explain our decision. This is a Platform-level fee decision only; it does not decide any dispute between Client and Company.

6.11. Withdrawal right on Temise's own paid services. Where a Consumer contracts a paid service directly from Temise at a distance, that Consumer has the right to withdraw within 14 days under Decreto-Lei n.º 24/2014, of 14 February, except where the service has been fully performed with the Consumer's prior express consent and acknowledgement that the right is lost on full performance. The success fee under clause 6.4 is charged to Companies acting in a professional capacity, so it is a business-to-business charge to which that right does not apply.

7. The contract between Client and Company

7.1. The contract for the Job is concluded between the Client and the Company. They agree its scope, price, deadlines, payment terms, cancellation terms and any warranties. Temise is not a party and assumes no obligation under it.

7.2. Where the Client is a Consumer and the contract is concluded at a distance or off-premises, the Company is responsible for complying with Decreto-Lei n.º 24/2014 — including pre-contractual information and the Consumer's 14-day right of withdrawal, where that right applies to the contract in question, and including the rules on services started during the withdrawal period.

7.3. Legal warranties of conformity, guarantees, after-sales service and any professional liability for the Job are the Company's responsibility under Decreto-Lei n.º 84/2021, of 18 October, and the general law. Temise does not provide, extend or guarantee them.

7.4. Disputes about a Job are between the Client and the Company. Temise may, at its discretion and without obligation, provide the parties with records held on the Platform (such as the Request, the Quote and the Award Confirmation), and may make available an informal mediation channel. Doing so never makes Temise a party, a judge or a guarantor.

8. The Award Confirmation

8.1. When a win is confirmed, Temise issues a dated, sequentially numbered Award Confirmation. It is an immutable snapshot recording: the parties, the service and scope as described in the Request and the accepted Quote, the agreed price, and the timestamps of the Request, acceptance and confirmation.

8.2. What it is for. It is a neutral record of what was agreed on the Platform and at what moment. It is useful as evidence if the parties later disagree about what was agreed.

8.3. What it is not. The Award Confirmation is not:

  • a contract, and it does not replace any contract the parties sign;
  • an invoice or receipt, and it does not replace the invoice the Company must issue under Portuguese tax law;
  • a guarantee, warranty, insurance policy, certification or approval of the Company or of the work;
  • a payment instrument, and it does not evidence that any payment was made;
  • a statement by Temise that the Job was performed, performed well, or performed at all.

8.4. Award Confirmations are not altered after issue. If the parties change the scope or price afterwards, they should record that between themselves.

9. Client obligations

9.1. Clients must:

  • post genuine Requests for services they actually intend to contract;
  • give accurate and sufficient information, including anything that materially affects price or feasibility (access, dimensions, deadlines, permits, hazards);
  • not use Requests for market research, price harvesting, advertising, recruitment or competitor intelligence;
  • respond to Quotes within the open period where reasonably possible, and not accept a Quote they do not intend to honour;
  • treat masked identities, Quote prices and Company contact details as information for the Request only, and not publish, resell or reuse them;
  • pay the Company as agreed, and deal with the Company in good faith.

9.2. Clients must not use the Platform to obtain services that are illegal, or to obtain regulated services from a provider they know is not authorised to supply them.

10. Company obligations

10.1. Companies are solely responsible for performing the Job, for issuing legally compliant invoices, for paying their own taxes and social contributions, for their staff and subcontractors, and for the legal warranties and after-sales obligations attaching to their services.

10.2. Companies must hold and keep valid all licences, registrations, permits, certifications and insurance that their activity legally requires — for example, and depending on the activity: registration with the relevant regulator, transport or waste licences, professional body membership, and civil liability or professional indemnity insurance where mandatory. Companies must be able to evidence this on request. Temise does not hold insurance covering the Jobs and does not guarantee that any Company holds the licences or insurance it claims. Any documents we ask for are a proportionate check, not a certification.

10.3. Companies must:

  • quote honestly and completely — the Quote must reflect the full price for the scope described, including all charges the Company knows will apply, and must not rely on undisclosed extras;
  • keep profile data, service list, coverage area and Return Routes accurate;
  • respect the 48-hour confirmation window and only confirm Jobs they can perform;
  • contact the Client promptly after contact details are revealed;
  • comply with consumer law when dealing with Consumers, including Decreto-Lei n.º 24/2014, Lei n.º 24/96 and Decreto-Lei n.º 84/2021;
  • comply with data protection law regarding Client personal data received through the Platform, and use it only for the Request in question;
  • report suspicious Requests through the reporting tool rather than abusing other users.

10.4. Companies must not submit Quotes they do not intend to honour, quote deliberately low to win and then raise the price, or use the Platform mainly to obtain contact details.

10.5. DAC7. Temise is a platform operator within the scope of Council Directive (EU) 2021/514 (DAC7), as transposed in Portugal. We are required to collect, verify and report to the Portuguese tax authority certain data on Companies that carry out relevant activities — including name, address, tax identification number, business registration number, VAT number where applicable, and the consideration paid or credited per reporting period. Companies must supply this information and keep it accurate. If a Company does not, we are required by law to withhold payments or close the account after the statutory reminders. We inform each Company of the data reported about it.

11. Reviews, ratings, portfolio and content

11.1. Who can review. Reviews and star ratings may be submitted only by a Client for a Job actually awarded to that Company through the Platform. We do not accept reviews from other sources, we do not buy reviews, and we do not allow anyone to pay to have a review published, edited or removed. This is how we ensure that published reviews come from users who actually contracted the service, as required by Decreto-Lei n.º 57/2008, of 26 March, as amended.

11.2. Reviews must be honest, based on the reviewer's own experience, and free of insults, personal data of third parties, or content unrelated to the Job. Temise may remove or refuse a review that breaks these rules or the law, and will tell the author why.

11.3. Right of reply. The Company may publish a public reply to any review about it. Replies are subject to the same rules.

11.4. Jobs-won counter. The "N jobs won" figure shown on a profile counts confirmed wins on the Platform. It is not a statement that all those Jobs were completed or completed well.

11.5. Portfolio. A Company may upload portfolio photographs only for services it has actually won through the Platform, with a maximum of three photographs per service. An automated (AI) process removes or obscures visible logos and branding; that process is automated and imperfect, and the Company remains responsible for the images it uploads.

11.6. Your warranties on content. For any content you upload — text, photographs, logos, files — you confirm that you own it or have the rights to use it, that publishing it does not infringe anyone's intellectual property, image rights, privacy or confidentiality, and that you have obtained any consent needed from people or property owners shown.

11.7. Licence to Temise. You grant Temise a non-exclusive, worldwide, royalty-free, transferable and sublicensable licence (sublicensable only to our hosting, content-delivery and technical service providers, and to the app stores and search engines through which the Platform is distributed) to host, store, reproduce, adapt for technical formats and sizes, publicly display and communicate your content, for the sole purposes of operating, securing and promoting the Platform. The licence lasts while the content is published, plus a reasonable period afterwards for backups, logs and legal record-keeping. Reviews and Award Confirmations may remain published after an account closes, so that the public record stays coherent; personal data in them is handled as described in our Privacy Policy. You keep ownership of your content and may remove it, subject to those exceptions.

11.8. Temise's own trade marks, name, logo, software, design, database and catalogue structure are protected and may not be copied, extracted or reused without our written permission.

12. Prohibited conduct

12.1. You must not:

  • provide false, misleading or impersonated identity, licence or qualification data;
  • post illegal content, or content that is discriminatory, threatening, obscene or infringing;
  • use the Platform for fraud, money laundering, or any illegal service;
  • scrape, harvest, index or bulk-copy Platform content, or use bots, automated scripts or reverse engineering, except for standard search-engine indexing of pages we make public;
  • attempt to defeat the blind ranking, the price confidentiality or the identity masking — including by coordinating with other Companies, using multiple accounts, or posting fake Requests to observe competitors;
  • manipulate reviews or ratings, including by offering benefits in exchange for a review, submitting reviews about yourself, or pressuring a Client to change a review;
  • contact other users for purposes unrelated to the Request, or send them unsolicited marketing;
  • interfere with the security or availability of the Platform.

12.2. Circumvention. You must not use the Platform to make contact and then deliberately move the transaction off-platform in order to avoid the success fee. This includes: asking for or giving direct contact details before contact is revealed; cancelling or declining an award on the Platform while proceeding with the same Job off-platform; agreeing a Job value on the Platform and re-agreeing a different one off-platform to fall into a lower fee tier; or splitting a Job to reduce fees. If we have reasonable evidence of circumvention, we may charge the success fee that would have been due, suspend the account, and, in serious or repeated cases, terminate it. Nothing in this clause prevents a Client and a Company who already knew each other independently from dealing with each other outside the Platform, and nothing in it obliges a Client to use the Platform for future work with a Company it has met here.

13. Illegal content, notices and complaints about content

13.1. Anyone may notify us of content on the Platform they consider illegal, using the reporting tools or the contact page. Notices should identify the content precisely (for example by URL), explain why it is considered illegal, and give contact details so we can reply. This is our notice-and-action mechanism under Article 16 of the DSA.

13.2. We handle notices in a timely, diligent, non-arbitrary and objective way. We confirm receipt, and we inform the notifier of our decision and of the redress available.

13.3. Statement of reasons. If we remove, disable, demote or restrict content, or restrict an account, we give the affected user a statement of reasons under Article 17 of the DSA, stating the measure taken, its territorial and temporal scope, the facts relied on, whether automated means were used, the contractual or legal ground, and the redress available.

13.4. Frozen Requests. Where two independent reports freeze a Request (clause 5.7), we notify the Client, state the reason, and review the Request promptly. If the reports are unfounded, the Request is reinstated with its remaining time. Repeated unfounded or abusive reports may lead to measures against the reporting accounts, under Article 23 of the DSA.

14. Suspension and termination

14.1. We may restrict, suspend or terminate access to the Platform, or to particular features, where there is a serious or repeated breach of these Terms or of the law, a well-founded suspicion of fraud, a risk to other users or to the Platform's security, or a legal or regulatory obligation to do so.

14.2. Measures are proportionate. Where a warning or a temporary restriction is enough, we use that instead of termination.

14.3. Reasons and notice. Before or at the moment a restriction or suspension takes effect, we give the affected user a statement of the reasons for it. For Companies, where we terminate the provision of the Platform, we give at least 30 days' prior notice with reasons, in accordance with Article 4 of Regulation (EU) 2019/1150, except where we are under a legal obligation not to, where the reason is repeated breach of these Terms, or where shorter action is justified to prevent harm.

14.4. Appeal. You may challenge any measure through our internal complaint-handling system, free of charge, using the contact page. Complaints are examined by a person, not only by automated means, and we reply with a reasoned decision. If we were wrong, we reinstate the content or the account without delay. This system serves both Article 20 of the DSA and Article 11 of Regulation (EU) 2019/1150.

14.5. Out-of-court dispute settlement. Users may also refer a dispute about a content or account decision to a certified out-of-court dispute settlement body under Article 21 of the DSA. Consumers keep the routes in clause 16.

14.6. On termination, the licence in clause 11.7 ends for content you remove, and clauses 6 (for fees already due), 8, 11.7 (residual), 15, 16, 20 and 21 survive.

15. Liability

15.1. Scope. Temise is responsible for its own service — that is, for making the Platform available and for it functioning correctly as described in these Terms. Temise is not responsible for the Jobs, which are contracted, performed, invoiced and warranted by the Companies (clause 2.3 and clause 7).

15.2. In particular, and without limiting clause 15.4, Temise is not liable for: the acts or omissions of Clients or Companies; the quality, safety, legality, timing or outcome of any Job; damage caused during a Job; a Company's failure to hold required licences or insurance; the accuracy of information supplied by users; a Client's failure to pay a Company; or a decision not to accept any Quote.

15.3. Temise provides the Platform with reasonable care and skill. We do not promise that it will be uninterrupted or error-free. We may carry out maintenance, and we may change or discontinue features, subject to clause 17.3 and clause 20.

15.4. What is never excluded. Nothing in these Terms excludes or limits Temise's liability for:

  • death or injury to life, physical or moral integrity, or health;
  • patrimonial damage caused by wilful misconduct (dolo) or gross negligence (culpa grave), including that of our representatives or auxiliaries;
  • any other liability that cannot lawfully be excluded or limited, including under Article 18 of Decreto-Lei n.º 446/85, of 25 October;
  • the mandatory rights of Consumers under Lei n.º 24/96, Decreto-Lei n.º 24/2014, Decreto-Lei n.º 84/2021 and other consumer-protection law, which are unaffected by these Terms.

15.5. Cap (business users only, slight negligence only). Subject always to clause 15.4, and only in respect of damage caused by slight negligence to a user acting in a professional capacity, Temise's total liability arising out of or in connection with the Platform in any 12-month period is limited to the total amount of fees that user paid to Temise in the 12 months before the event giving rise to the liability. Where no fees were paid, that liability is limited to €100. Clauses 19, 21 and 22 of Decreto-Lei n.º 446/85 mean this cap does not apply to Consumers, and it does not apply to any liability listed in clause 15.4.

15.6. Your liability to us. If you break these Terms or the law and Temise suffers loss or a third-party claim as a direct result, you are liable for that loss under the general rules of Portuguese civil law. Nothing in this clause imposes on a Consumer any liability beyond what the law provides.

15.7. Neither party is liable for failure caused by events beyond its reasonable control (force majeure), for as long as that event lasts.

16. Complaints, consumer redress and the Complaints Book

16.1. Complaints about Temise's own service should be sent through the contact page. We acknowledge complaints and reply with a reasoned answer within a reasonable time, and in any event within the periods required by law.

16.2. Complaints about a Job should be addressed first to the Company that performed it.

16.3. Alternative dispute resolution (RAL). Under Lei n.º 144/2015, of 8 September, Consumers in a dispute with us may use an alternative dispute resolution entity. Depending on the Consumer's place of residence, a territorially competent consumer arbitration centre may be available; where none is competent, the fallback entity is the Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC) — https://www.cniacc.pt/. Temise is not bound in advance to arbitration by this entity — to be confirmed; for disputes up to €5,000 the Consumer may in any event require arbitration under Article 14 of Lei n.º 144/2015. More information at https://www.consumidor.gov.pt/.

16.4. EU ODR platform. Consumers resident in the EU may also use the European Commission's online dispute resolution platform: .

16.5. Electronic Complaints Book. Users may submit a complaint through the Portuguese electronic complaints book at https://www.livroreclamacoes.pt/.

16.6. Using any of these routes is optional and does not remove the right to go to court.

17. Specific provisions for Companies (Regulation (EU) 2019/1150 — P2B)

17.1. This clause 17 applies to Companies, which are business users of an online intermediation service. It does not reduce Consumer rights.

17.2. Ranking parameters. We set out honestly how ranking works:

  • Quotes for a Request are ranked by price, from lowest to highest. That ranking determines the blind rank shown to each Company ("#2 of 3"). Nothing else affects it. A Company cannot pay to improve its rank, and Temise does not alter it.
  • Invitations are generated by matching the Request's service and area against Company profiles. For transport, published Return Routes that fit the Request receive priority invitations — this is a relevance factor, not a paid placement.
  • The public Company directory is ordered using recency of activity on the Platform, average review rating, and number of jobs won, together with the relevance of the profile to the search terms and location.
  • There is no paid ranking. No payment, direct or indirect, influences ranking anywhere on the Platform. If that ever changes, we will say so clearly and in advance.
  • We do not disclose the exact weightings or algorithms where doing so would enable manipulation or deception of consumers, as permitted by Article 5(6) of Regulation (EU) 2019/1150.

17.3. Changes to these Terms. We give Companies notice of changes to these Terms on a durable medium at least 15 days before they take effect, or longer where the change requires technical adaptation. A Company may terminate its account before the change takes effect. The notice period does not apply where the change is required by law or regulation, or is needed to address an unforeseen and imminent danger to security, fraud, malware, spam or data breaches. A Company may waive the notice period by an express statement.

17.4. Internal complaint handling and mediation. The internal complaint-handling system in clause 14.4 is available to Companies free of charge, and covers alleged non-compliance with the Regulation, technology issues affecting the Company, and measures affecting its account. We publish annual information on its functioning. For disputes not resolved internally, we are willing to engage in good faith with the following mediators: [mediator 1] and [mediator 2]. Naming mediators does not oblige either side to settle.

17.5. Differentiated treatment and data. Temise does not offer its own competing services on the Platform and does not give itself or any Company preferential treatment in matching or ranking. Companies have access, through their account, to the data generated about them and their Quotes; Quote prices of other Companies, and the identity of other bidders, are never disclosed to any Company. Temise does not sell Company or Client data to third parties.

17.6. Restrictions on offering elsewhere. Temise does not restrict Companies from offering the same services on other channels or at different prices.

18. Data protection

18.1. Temise processes personal data as controller for the operation of the Platform, in accordance with Regulation (EU) 2016/679 (GDPR) and Lei n.º 58/2019, of 8 August. Full details — purposes, legal bases, retention, recipients, international transfers and your rights — are in our Privacy Policy.

18.2. When a Client's contact details are revealed to a Company after confirmation, the Company becomes an independent controller of that data for the purposes of the Job, and must comply with data protection law, use the data only for that Job, and respond to the Client's rights requests.

18.3. Reviews, ratings and portfolio images are published deliberately by the users who submit them; users should not include personal data of third parties in them.

19. Communications

19.1. We communicate with you by email, through your account and through notices on the Platform. Companies accept that invitations to Requests are sent by email to the address registered — keeping it valid and monitored is the Company's responsibility.

19.2. Service messages relating to your account, a Request, a Quote or an award are not marketing and cannot be unsubscribed from while the account is open.

20. Changes to these Terms

20.1. We may change these Terms to reflect changes in the Platform, in our fees, or in the law.

20.2. For Companies, clause 17.3 applies (at least 15 days' notice).

20.3. For Clients, we publish the updated Terms with a new "Last updated" date and, where the change is significant, we notify registered users in advance by email or in the account. Changes do not apply retroactively to Requests already posted, Quotes already submitted or Jobs already awarded.

20.4. Continuing to use the Platform after a change takes effect means you accept the updated Terms. If you do not accept them, you may close your account.

21. Governing law and jurisdiction

21.1. These Terms are governed by Portuguese law. Where a user is a Consumer resident in another EU Member State, this choice does not deprive that Consumer of the protection of the mandatory rules of their country of habitual residence.

21.2. For disputes with users acting in a professional capacity, the courts of the district of Lisbon have exclusive jurisdiction, with express waiver of any other.

21.3. For Consumers, clause 21.2 does not apply. A Consumer may bring proceedings before the court of their own domicile, or any other court competent under the law, and keeps the alternative dispute resolution routes in clause 16.

22. General

22.1. Severability. If any clause is held void or unenforceable — including under Articles 18, 19, 21 or 22 of Decreto-Lei n.º 446/85 — it is removed or reduced to the extent necessary, and the remaining clauses stay in force. Void clauses are replaced by the applicable rules of law.

22.2. No waiver. If we do not enforce a right immediately, we do not lose it.

22.3. Assignment. You may not assign your rights or obligations under these Terms without our written consent. We may assign them as part of a reorganisation or transfer of the business, provided your rights are not reduced; where required by law, we will notify you and you may terminate.

22.4. Language. These Terms are published in English. A Portuguese version may be published later; if there is any conflict, the English version prevails — to be confirmed — except that Consumers resident in Portugal may always rely on the Portuguese version.

22.5. Entire agreement. These Terms, the Privacy Policy and any feature-specific rules make up the whole agreement between you and Temise regarding the Platform. This does not limit liability for fraudulent misrepresentation.

22.6. Questions. Use our contact page.